Frequently Asked Questions

To create a corporate account, simply reach out to our sales team via the Contact Us page. We will assign a dedicated account manager to discuss your specific volume and logistics needs before setting up your dashboard.

Our physical logistics and freight operations run 24/7 globally. Our general customer support desk operates Monday through Friday, 8:00 AM to 6:00 PM CET, while dedicated VIP clients receive round-the-clock emergency support.

Yes, we offer comprehensive cargo insurance policies tailored to the value and nature of your goods. We highly recommend adding insurance during the quoting process for total peace of mind.

For standard air, sea, and road freight, our digital system provides quotes within hours. For highly complex or specialized discrete routing, our team will provide a tailored proposal within 24 business hours.

We adhere to all international aviation and maritime laws. We do not transport illegal narcotics, unauthorized firearms, or certain highly volatile hazardous materials without pre-approved governmental clearances.

Once your shipment is booked, you receive a unique tracking ID. Enter this ID in our portal to view GPS-enabled real-time location data, transit milestones, and estimated times of arrival.

FCL (Full Container Load) means you rent the entire container for your goods. LCL (Less than Container Load) means your goods share a container with other shipments, which is much more cost-effective for smaller volumes.

Yes, address changes are possible depending on the transport mode and how far along the route the cargo is. However, rerouting may incur additional fees and extend the delivery timeline.

Our operations team proactively monitors global weather patterns. If a delay is inevitable, you are notified immediately, and our team begins working on alternative routing solutions to minimize the impact on your supply chain.

Absolutely. Through our vast network of road transport partners, we handle the entire process from picking up at your factory floor to final delivery at the receiver's doorstep.

We do. Our in-house team of licensed customs brokers handles all electronic filings, tariff classifications, and communication with border agencies to ensure a frictionless crossing.

Generally, you must provide a Commercial Invoice, a detailed Packing List, and an Export License (if applicable). We generate the Bill of Lading or Air Waybill on our end.

Duties are calculated based on the HS (Harmonized System) code of your product, its declared value, and the specific trade agreements between the origin and destination countries.

Yes, we offer DDP shipping. This means we handle and pay for all shipping costs, import duties, and taxes upfront, providing a seamless experience for your end-buyer.

If a random customs inspection occurs, our brokers liaise directly with the authorities, provide any requested supplemental documentation, and keep you updated daily until the cargo is released.

We only partner with pet-friendly airlines that offer pressurized, climate-controlled cargo holds. We ensure kennel sizes exceed minimum requirements so your pet can stand and turn around comfortably.

Requirements vary heavily by destination country. A Rabies vaccination and microchip are almost universally required. Once booked, our experts provide you with a customized, country-specific veterinary checklist.

We utilize unmarked, GPS-tracked vehicles driven by highly vetted security personnel. Cargo is handled away from public terminals, and all involved staff operate under strict Non-Disclosure Agreements (NDAs).

Yes. Discreet and high-value cargo is monitored by a dedicated 24/7 security team. We can also provide geofencing alerts, meaning if the truck deviates from its route, an alarm is triggered instantly.

Yes, we offer "Cold Chain" logistics. We provide refrigerated transport and specialized warehouse zones tailored for perishable foods, volatile chemicals, and sensitive pharmaceuticals.